Discuss the ramifications for the company from both a union perspective and a general employee-confidence perspective.

Directions
In the first part of this project, you will look at the employee complaint and draft a memo to management that outlines the issues and your recommendations for resolution. Refer to the Management Memo Guidelines located in the Supporting Materials section for guidance. Consider the scenario to begin your work. Identify key issues in the complaint and determine how the situation may differ for union and nonunion employees. Discuss the ramifications for the company from both a union perspective and a general employee-confidence perspective. Describe any risks that the company might face if they do not address the complaint.

In the second part of this project, the investigation of the complaint is underway. To begin, you will need to identify the role that HR will play in the process. Your next step would be to draft questions for use in interviews with management to get the right information about complaints. Discuss how your questions would promote the intended outcome as well as the ramifications if the right questions are not asked. Next, describe ways in which your questions may need to differ depending on the level of management you are interviewing. Lastly, provide your recommendation for appropriate communication methods to demonstrate that union and nonunion employees are being treated fairly and equitably. Refer to the Investigation Process Guidelines located in the Supporting Materials section to guide your submission.