What guidelines should be placed on the use of differential response (taking a report over the phone or Internet)?

Pt 1 (Chp 1)What guidelines should be placed on the use of differential response (taking a report over the phone or Internet)? How should a caller be handled who insists on having a patrol unit respond even when the trivial nature of the complaint does not justify it? In your opinion, how has COVID-19 impacted the use of differential response?To what phenomenon does the metaphor “broken windows” refer? To what enforcement approach does the metaphor apply? What was dramatic about the change in enforcement approach that is associated with broken windows enforcement? (Note: a Google search of this term demonstrates that this remains a current topic of academic interest and discussion.) What is your opinion of “broken windows”?Pt 2 (chp 3)What harm occurs by tagging the term “policing” onto a descriptive phrase of a strategic approach, that is, community policing, problem-oriented policing, intelligence-led policing, evidence-based policing, and the like?**supplemental/corresponding pdf info attached for each Pt/Chp**if you hav access eBook can also be used for additional references: Police Crime Control Strategies, 1st Edition. The author is Larry Hoover, ISBN: 9781133691624