Describe each step in detail, discuss the issues and deliverables that exist at each step and describe what technologies need to be in place at each step to enable help desk analysts.

The below are common steps when solving IT help desk issues.Describe each step in detail, discuss the issues and deliverables that exist at each step and describe what technologies need to be in place at each step to enable help desk analysts.- Identifying the problem- Determining the cause of the problem- Generating options- Evaluating and prioritizing options- Determining a course of action