Compose a negative message letter to the affected patients, notifying them that their health records have been inappropriately accessed, using the indirect method.

Compose a negative message letter to the affected patients, notifying them that their health records have been inappropriately accessed, using the indirect method.
May 28, 2020 Comments Off on Compose a negative message letter to the affected patients, notifying them that their health records have been inappropriately accessed, using the indirect method. Uncategorized Assignment-help
Words: 556
Pages: 3
Subject: Uncategorized

MGMT1201: Business Communication Assignment: Negative MessageThis assignment is worth 10% of your overall grade.There are seven goals to keep in mind when delivering negative news, in person or in written form: 1. Be clear and concise in order to not require additional clarification.2. Help the receiver understand and accept the news.3. Maintain trust and respect for the business or organization and for the receiver.4. Avoid legal liability or erroneous admission of guilt or culpability.5. Maintain the relationship, even if a formal association is being terminated.6. Reduce the anxiety associated with the negative news to increase comprehension.7. Achieve the designated business outcome.Directions:You are a medical office assistant at the Richmond Road Diagnostic and TreatmentCentre. Recently, a breach of health records of 178 patients was discovered at the Richmond Road Centre. As per provincial legislation, the affected patients must be notified. One of the physicians you work for, Dr. Kathryn Stansky, has asked you to draft a letter to be sent to the affected patients notifying them of the breach. The letter will be signed by Dr. Stansky. The contact information for the Richmond Road Diagnostic and Treatment Centre is: Richmond Road Diagnostic and Treatment Centre1820 Richmond Road SWCalgary, AB T2T 5C7Phone: 403-777-5104 1. Read the background information provided. 2. Read the rubric.3. Compose a negative message letter to the affected patients, notifying them that their health records have been inappropriately accessed, using the indirect method. 4. Ensure that the message meets the seven goals of writing negative messages provided in the assignment overview, and which are developed in more detail in your textbook. You may use the following resources:1. The course textbook.2. Course Content.3. Background informationBackground Information:Medical Data on 178 Patients Wrongly Accessed by Former Employee: AHSThe health records of 178 patients were wrongly accessed by a Alberta Health Services staffer, the AHS said Friday.The privacy breach occurred from February to July this year at Calgary’s Richmond Road Diagnostic and Treatment Centre, the AHS’s Calgary Zone Clinibase system and the Alberta Netcare records system, they said.Data accessed by the staff member employed at the Richmond Road centre included treatment, diagnostic and care information.Parent care and data accuracy weren’t affected by the violations, said AHS officials, adding patients whose records were accessed are being notified this week.“This privacy breach is unacceptable and disappointing, especially given the extensive work AHS has done over the past several years to build awareness and understanding among staff of the importance of appropriately collecting, using, disclosing and protecting their health information,” said Todd Gilchrist, the AHS’s vice-president people, legal and privacy.“It’s something we take very seriously. Albertans trust us to provide care, protect their privacy and secure this information.”The breaches were detected early this month by a Netcare audit that led to a review of the Clinibase system, he said.They’ve been reported to Alberta Health and the Office of the Information and Privacy Commissioner.Following that discovery, the person responsible was dismissed, said Gilchrist.The AHS will re-emphasize through staff training the need for information privacy while pursuing advanced auditing techniques and tools, said Gilchrist.ReferencesKaufmann, Bill. (2018, October 26). Medical data on 178 patients wrongly accessed by former employee: AHS. Calgary Herald. Retrieved from https://calgaryherald.com/news/local-news/medical-data-on-nearly200-patients-inappropriately-accessed-says-ahsCanadian Medical Protective Association. (2018, November). The new reality of reporting a privacy breach.