How COVID-19 has and will change the way companies provide technical support?

How COVID-19 has and will change the way companies provide technical support?• How do we continue to provide great support to customer whilst living in the new reality of COVID?• Not be able to stand side by side with a customer while an engineer works on their PC is the new normal.• Having to give consideration before you ask a colleague to help you lift something thing is our new normal• This cannot be simple providing our support teams with more PPE (Personal Protective Equipment) this is about accelerating innovation to provide technical support to protect both engineers and customers• Is it more remote support – yes, but what does that look?• Is that more self-healing / self-repair technologies – yes• But what else is out there?What should companies be thinking about as they reopen businesses across the world so that they operate safely for both engineers and customers?