Create an action plan – How would you approach this type of situation next time?

Step 1Display rules are learnt standards that regulate emotional expression. These are rules learned early in childhood that help individuals manage and modify their emotional expressions, depending on social circumstances. Watch the following video, where Dr. Paul Ekman discusses what led to his ground-breaking research on display rules, and think about examples of display rules you have learned.https://youtu.be/J9i-9_QuetANote: The key information is covered up to 4:40.Step 2Learn about the Gibbs Reflective Cycle and practice applying this model.Step 3Applying what you have learned about emotions and culture, reflect upon a time when your use of a display rule resulted in a miscommunication between yourself and another person.Your response should address each step of Gibbs’ Reflective Cycle:Factual description of events – What happened? Recount the events as you perceived them, without forming any judgments or drawing conclusions.Identify feelings – What were you thinking and feeling? What emotional signs were observable in the other person? Be sure to note the physical signs of each emotion, but do not analyse at this point.Evaluate the behaviours – What about the scenario do you think went well and what not so well? Consider both the positive and negative aspects.Analyse what was going on – How can you make sense of the scenario? What knowledge of cultural and social factors may explain your adoption of the display rule and the miscommunication that resulted?Form conclusions – What insights or general conclusions will you take away from this experience? Is there anything you could have done differently to improve the outcome?Create an action plan – How would you approach this type of situation next time? What professional or personal development activities could you engage in to be better prepared for a similar scenario?Take note of the key points below, in the ‘Structure’ section, on the types of real-life situations that it would be appropriate to discuss here.SummaryIn summary, to fulfil the requirements for this assessment you should:Review the video on expression of emotions listed in Step 1.Complete the emotions in the workplace simulation activity in Step 2 to learn about Gibbs’ Reflective Cycle.