What are the Key Performance Indicators (KPIs) needed in the cloud vendor?

When selecting a cloud hosting vendor, the Service Level Agreement must be considered. Find at least two cloud hosting vendors. Google and Microsoft are cloud hosting vendors – also Rackspace and others. Prepare a comparative analysis of the two cloud service vendors. What are the Key Performance Indicators (KPIs) needed in the cloud vendor? Use the references and other online sources to support your analysis. Prepare a report comparing two cloud hosting vendors. Compare their service level agreements in terms of the Key Performance Indicators. Complete the analysis with a recommendation for the vendor to use based on the analysis in the report.