How do employees and managers communicate with each other so that productive relationships are maintained with each other?

Watch the multimedia clip, Pike’s Fish Market. You can reference this video in your Week 4 Final paper as follows:
MacLean, B.N. (Producer), & Luchtman, K. (Director). (2003) Management by inspiration: Seattle’s world famous Pike Place Fish [Video file]. McGraw-Hill/Irwin.
Write a paper that answer the following questions:

How do employees and managers communicate with each other so that service quality is enhanced for customers?
How do employees and managers communicate with each other so that productive relationships are maintained with each other?