Cast of Characters: Sally Jones, Charge Nurse April Stevens, Staff Nurse Jim Brooks, CNA.

Cast of Characters:

Sally Jones, Charge Nurse
April Stevens, Staff Nurse
Jim Brooks, CNA
It was the usual day on 7 Jones, a medical unit in an academic medical center. Sally Jones, the Charge Nurse has just handed out the assignments, when April Stevens asks to talk to her. “I just can’t work with Jimmy’, said April. “I can never find him when I need him and he never pays attention to what I say.”
Question: If you were Sally Jones, how would you work with the two persons involved to solve the problem?