As the leader how can you ensure that volatile feelings do not influence the daily workings of the unit?

Interpersonal Skills
Manager’s Interpersonal Skills

You have been in your manager position for five weeks. As you arrive on the unit Monday morning, a dispute arises between an RN staff member and an LPN over a patient issue. The tension between the two begins to affect other staff members, who are drawn into the conflict, and eventually, the team becomes polarized toward either the RN or the LPN. You clearly agree with the RN’s position.

1. What is the best means to resolve this dispute?
2. As the leader how can you ensure that volatile feelings do not influence the daily workings of the unit?
3. Should you voice your opinion to the staff at this point?