Describe a time when you had to try and solve a problem with the assistance of a person working in a bureaucratic setting.

Describe a time when you had to try and solve a problem with the assistance of a person working in a bureaucratic setting. Did you experience correspond to what Weber wrote about bureaucracies? Did the person you worked with act like a robot? Did that individual provide you with a set of scripted answers to your questions? Was that person able to solve the problem for you or did the individual tell you that your problem could only be resolved by going to another department? Did you enlist the assistance of an individual working in that second department? Was your problem eventually resolved? Why or why not?