Develop a plan for customer relationship management and relationship marketing in the online environment.Evaluate the concepts of personalization, Customer Relationship Management (CRM), Customer Experience Management (CEM), relationship marketing, mass customization

Develop a plan for customer relationship management and relationship marketing in the online environment.Evaluate the concepts of personalization, Customer Relationship Management (CRM), Customer Experience Management (CEM), relationship marketing, mass customization.Develop a paper of for a proposal, ensure you properly cover the Present your evaluation of 3–4 of the technique’s strategic contributions to the e-business’s market leadership for MedEd/CHC (600 words). The specific techniques that you should evaluate in your plan include the following:Personalized customer interactionCustomer relationship management (CRM)Customer experience management (CEM)Interactive relationship marketingMass customizationCustomerizationConclude with a proposed plan integrating at least 3–4 of the strategic techniques to achieve the e-business’s CRM and relationship marketing objectives for MedEd/CHC .