Does your company information include content related specifically to the organization participating in this challenge?

EXECUTIVE SUMMARY Background: Spaulding NetworkThe Spaulding Network has 25 sites for outpatient care. Services include speciality MD consults, physical therapy, occupational therapy, and speech therapy. They also provide some other speciality OP services like massage, acupuncture, and wellness classes. In a calendar year, OP services see approximately 55,000 new patient evaluations with over 500,000 patient visits. Therapists see between 8-12 patient visits daily. An average visit lasts between 30 – 60 minutes. Physicians typically see between 10 -18 patients per day depending on the patient pathology with visits lasting 15 – 45 minutes. The Centers use a patient reminder call system to inform patients of their upcoming appointments.Cancellation and no-show rates vary by site and service but typically average ~ 5% for no shows and 15% for cancellations. Approximately 20% of appointments are not kept in their original scheduled timeframe.Challenge Statement:In this challenge, students will assume the role of consultants, working in teams to assess the current state of patient appointment scheduling and no-shows along with cancellations rates to be used by Spaulding Outpatient Medical and Therapy Services. To accomplish this goal, teams will perform research and analysis of methods, strategies, data, and best practices used by similar healthcare facilities to drive down cancellation and no-show rates. Outcome Goal: Students will identify one best practice strategy that Spaulding could implement to help reduce the rates of no shows and one best practice strategy to decrease cancelled appointments. Recommendations should include specific guidelines for each strategy on how Spaulding will track their work over the course of the next six months in order to evaluate if the strategies were effective in terms of efficiency and increasing revenue.Definition for no show: A no show is a patient who does not appear at a clinic for a scheduled appointment and did not notify the clinic.Definition for cancellations: A cancellation is a patient who notifies the clinic that they are not able to keep an appointment within 24 to 48 hours of the scheduled time. EXECUTIVE SUMMARY GUIDELINESThe executive summary should include the following elements: 1.Cover page including name 2.Introduction 3.Company Information4.Research5.Analysis6.Financial Impact7.Recommendations and Rationale8.Evaluation9.Conclusion10.References Within these elements, the following should be evident:•Does your company information include content related specifically to the organization participating in this challenge?•Do your recommendations include action items that the company can take? Guidelines:•12 pt. Times New Roman font•Double Spaced•Do not use the first person•Recommended length: 3-5 pages. oThe length is a guideline. You may write as much or as little it takes to hit all of the elements listed above. Introduction: Explain the employer issueCompany Information: Describe what you learned about the employerResearch:Research employer-specific resources found in the challenge Research readings and resources found in the challenge Identify models, methods, strategies that can be used to improve no-show rates Identify models, methods, strategies that can be used to improve cancellation rates Analysis: Analyze no-show and cancellation data provided by the organization related to outpatient sites and servicesAnalyze models, methods, and strategies that can be used to improve no-show ratesAnalyze models, methods, and strategies that can be used to improve cancellation ratesFinancial Impact:Analyze the impact on revenue related to no-shows Analyze the impact on revenue related to cancellations ratesRecommendations and Rationale: Recommend one strategy to improve the no-show rate Recommend one strategy to improve cancellation rate Provide a rationale for each proposed recommendationEvaluation:Recommend how Spaulding staff will evaluate the effectiveness of your recommendationsConclusion:Closing thoughts on this challengeReferences: