Explain how each of these managers would try to motivate bridge inspectors.

1. Describe McGregor’s Theory X and Theory Y. Mary Jones is a Theory X manager. Bill Nolan is a Theory Y manager. Explain how each of these managers would try to motivate bridge inspectors. Which theory do you think better describes how people who inspect bridges are motivated? Why? Give examples to support your major points. (30 points) 2. What are the basic propositions of total quality management (TQM)? Describe three propositions and give examples of each to show that you know what each means. TQM was developed for manufacturing enterprises. Is it equally applicable for service organizations? Defend your answer.