How does his actions impact customer service?
Watch the video about the history of Papa John’s https://www.youtube.com/watch?v=6y4rBcvQtJw and then click through the Papa John’s website: https://www.papajohns.com/company/index.html. Answer the following questions:1)Have you ever ordered a Papa John’s pizza? If so, what was your experience with service and product quality? Are you a regular customer or do you typically order from another company? Why?2)Based on what you have learned, how would you describe Papa John’s service culture? How does this culture reflect on its image and product line? a.Consider the branding and slogan.b.Consider the company’s core values. 3)Now, view this video: https://www.youtube.com/watch?v=Ox7NslbxYu8. What happened and why? Did the founder’s behavior harm the brand? How does his actions impact customer service?
