What advice might you give Rob and Diane about the management practices they are proposing within each element of the TQ infrastructure? What additional practices might you suggest? How might viewing the organization at three levels of quality, including the strategic (senior leadership), tactical (middle management), and the operational levels help improve their business plan?
Each student is to select a publicly traded company for which they will prepare a 15-page minimum (excluding cover page, citations, and exhibit section) written case analysis. The student will use APA and submit in a single Word document. The report must include a table of contents, 1-page executive summary (located at the beginning of