If relationship and substantive issues exist in the same case, which should be worked on first?

Case 2.1 My Old Friend is my new boss Reymundo and Noah work together as supply clerks in the same department at a warehouse distribution company. They graduated from central high school the same year, but they did not know each other well at that time. After working at the same firm for the last 2 years, however, they have become good friends, sometimes getting together after work for a drink.A few weeks ago, their section manager quit. The company posted the job, which included a substantial raise and further promotion opportunities down the road. Reymundo and Noah both applied for the job. After saying it was a close decision, the company promoted Reymundo. The company said that Reymundo had been taking management classes at the university at night and that gave him the edge over Noah. On the first day Reymundo became the section manager, Noah arrived at work 20 minutes after the start of shift. The previous manager had always asked Noah to pick up the monthly reports for her on the 10th of each month, so Noah automatically did as was his routine and picked up the reports up in the main office across the complex, which made him arrive at his desk later than the official starting time. When Noah arrived at his workstation, the first words out of reymundo’s mouth were “ You’re late and I can’t overlook it just because we’re friends.” Noah was stunned and did not say anything, but he thought to himself, “Wow! My former friend has turned into a tyrant already.” Noah spent the rest of the day fuming over how he had been embarrassed in front of the rest of the staff. He also vowed not to pick up the reports as a favor to the supervisor again.When the afternoon break time arrived, Reymundo thought he should follow up on the lateness issue and find out more about what was going on- maybe he had been a little abrupt that morning. Reymundo asked Noah to step into the break room for a cup of coffee. Refusing, Noah instead left to go outside. As he walked out, Noah replied, “There is no rule I have to spend my break time with my supervisor.”One week has passed. The friendship seems gone, and the work relationship is stressed. The strain between Noah and Reymundo has started to affect others at work. A special project that Reymundo and Noah were working on has ground to a halt. The general manager of the company has sent Reymundo and Noah to mediation.PART 1: Mediation ApproachesIs a transformative, evaluative, or facilitative approach better for Reymundo and Noah in Case 2.1? If relationship and substantive issues exist in the same case, which should be worked on first?PART 2: Culture and Mediation What assumptions does your root culture (Hispanic) hold about the ideal way to resolve conflict? What challenges might you face when disputants do not share your assumptions? What cultures are evident in your location? How might these cultures’ views of how to conduct conflict be different from your personal views?PART 3: Online MediationHow does an online mediation environment affect the choices a mediator may make in structuring a mediation? What would be fundamentally different in the online context as opposed to a face-to-face mediation? Are there some types of mediation that would be inappropriate in an online environment?