Please read carefully. I just paid 60 pages, but today I only use 24 pages and the remain 36 pages, I will send them later through an email. **Every 4 questions write in 6 pages in the same subject. Use 7-9 sources every question. 1/ Describe at least two benefits of using enterprise systems 2/ What are the business advantages of using voice over IP (VoIP) technology? 3/ Describe the use of personalization and customization in e-commerce. What business value do these techniques have? 4/ Describe the process of portfolio analysis. In what situations is this evaluation method useful? HUMAN RESOURCE MANAGEMENT ***1/Compare and contrast disparate treatment and disparate impact. 2/ What are some common errors that managers make during interviews? How can managers conduct an effective interview? 3/ How has the psychological contract between employers and employees changed over time? How can employers gain greater commitment from employees? 4/ What is an ethics code? What methods do firms use to monitor employees and ensure their compliance with ethics codes? HUMAN RELATION ***1/ Define “self-disclosure” and examine the effective style of self-disclosure, outcomes of failing to self-disclose, and the five levels of communication as they relate to disclosure. 2/Define and compare and contrast the various needs-based theories on motivation 3/ Define “organizational change.” Compare and contrast the models of managing organizational change and why employees might resist change 4/Define “ethics” and explain some common misconceptions about ethics. Analyze the importance of establishing a code of ethics. FINANCIAL MANAGEMENT ***1/ Define financial management and examine the three main categories of financial management: capital budgeting, capital structure, and working capital management. Describe the types of decisions each of these involve. Further, examine the objective of the finance manager in an organization. 2/Summarize the term “common stock” and evaluate its key characteristics. Determine the two major markets for the sale of stock, as well as the concepts of “bull market” and “bear market.” 3/Define the terms “profit” and “cash flow,” according to the textbook. Examine the importance of measuring and predicting cash flow in an organization. Analyze the seven issues that affect incremental cash flow 4/Define the terms “stock dividend,” “stock split,” and “reverse split.” Analyze the reasons that a company would conduct a stock split and a reverse split.