What role you played did it happen to you or you were an expectator?

Present a paper in APA style that portraits a situation from your perspective as a client in which the business you visited had a situation and they displayed morals standards to deal with the situation and come to a resolution. What caught your attention in this situation? What role you played did it happen to you or you were an expectator? Did the business had a reason for their claim or the customer? How was it resolved? Did the business solve the issue right?