Chapter 12 – From the chapter reading, we learned
that e-mail is a major area of focus for information governance (IG)
efforts, and has become the most common business software application
and the backbone of business communications today. In addition, the
authors provided details to support their position by providing 2013
survey results from 2,400 corporate e-mail users from a global
perspective. The results indicated that two-thirds of the respondents
stated that e-mail was their favorite form of business communication
which surpassed not only social media but also telephone and in-person
Q1: With this detail in mind, briefly state why the e-Mail has become a critical component for IG implementation?
Chapter 13 – According to Franks and Smallwood
(2013), information has become the lifeblood of every business
organization, and that an increasing volume of information today has
increased and exchanged through the use of social networks and Web2.0
tools like blogs, microblogs, and wikis. When looking at social media
in the enterprise, there is a notable difference in functionality
between e-mail and social media, and has been documented by research –
“…that social media differ greatly from e-mail use due to its maturity
and stability.” (Franks & Smallwood, 2013).
Q2: Please identify and clearly state what the difference is?