1. When social workers and clients agree on preliminary goals, they are
a. Framing solutions
b. Defining directions
c. Assessing resource systems
d. Articulating situations accountability
2. When a client enters a relationship and wants to relinquish their power over to the social worker, what should the social worker do?
a. Since the client requested it, provide the answers, solutions, and advice they need.
b. Provide the client with the expert knowledge and creative solutions they desire.
c. Shift the focus back to the client so that the relationship is client-controlled.
d. Lead the way in your relationship since your client may not be able or willing to operate as a full partner.
3. A social worker restates key phrases a client uses during conversation to show that she understands the client’s concerns. The client, however, becomes angry and accuses the worker of mocking her. What is an effective response to the client?
a. Explaining the research supporting restatement’s effectiveness for social work.
b. Empathizing with the client, while continuing to use the technique.
c. Direct the client’s focus to the latent emotional factors causing her anger.
d. Respecting the client’s anger and switching to another conversation technique.
4. Evaluate the following statements to determine which is the best statement of a preliminary goal for client Tom.
a. Tom will overcome his anger problem.
b. Tom will feel better about himself.
c. Tom will resolve conflict through discussion and negotiation.
d. Tom will stop taking his anger out on others.
5. Framing problems as challenges orients workers to look most closely at
a. The early life experiences of their clients.
b. How clients can move ahead in the future.
c. The mistakes clients are making.
d. What is causing clients’ problems.
6. How should a social worker respond when he first suspects that a client may be abusing his children?
a. By immediately reporting the suspicion to police, in order to prevent further child abuse.
b. By treating the client’s confidentiality as a top priority and keeping any suspicion confidential.
c. By gathering more information through private meetings with the client’s family.
d. By asking the client about any potential child abuse by using the “Questioning” technique.
7. A social worker becomes concerned that a depressed client may be suicidal. He has begun obsessing over death and talking about methods of suicide. The social worker can best support the client by
a. Committing the client to a psychiatric hospital to keep him from harming himself.
b. Ignoring the signs, as they actually reduce his likelihood of suicide.
c. Notifying the client’s loved ones and allowing them to intervene on his behavior.
d. Directly asking him whether he is suicidal and gauge his response.
8. A client has made excellent progress toward her goal of reconnecting with her family, but suddenly loses her job and becomes homeless. A social worker’s first priority should be to:
a. Ensure that the client does not regress to old behaviors.
b. Secure the client’s basic need for food and shelter.
c. Motivate the client to continue pursuing her goals.
d. Contact the family, linking the crisis to the broad plan.
9. Competence-focused assessment searches for
a. The causes of problems
c. Areas of dysfunction
10. In looking for exceptions, social workers
a. Refer clients to medical professionals.
b. Ask clients to describe times when the problem is not occurring.
c. Examine clients to determine whether they are appropriate for the worker’s services and expertise.
d. Seek legal advice.
11. When clients continue to talk about problems, solution-oriented practitioners
a. Confront clients about their negativity.
b. Reassure clients that their problems will likely diminish over time.
c. Summarize what clients are saying and seek permission to move in a more positive direction
d. Make concrete suggestions of possible solutions.
12. You are working in a shelter for women of domestic abuse. As you develop a relationship with the women, what should you do first?
a. Listen to their stories
b. Compile a list of community resources
c. Direct them to their goals
d. Focus on their survival skills
13. What is the purpose of using assessment tools with clients?
a. They are used to determine social services eligibility.
b. They are used to diagnose clients and inform interventions.
c. They are used as an ice-breaker in establishing a working relationship.
d. They are used to enrich, motivate, and inform clients.
14. Which term describes the goals workers and clients want to pursue and how they hope to accomplish them?
b. Plan of action
c. Organizational analysis
d. Mutual planning
15. Why is it important that social workers and clients agree on action plans that are flexible?
a. Flexible plans can be easily adjusted to suit a client’s changing circumstances.
b. Flexible plans allow clients to set more explicit and operational objectives.
c. Flexible plans allow for total focus on clients’ most important objectives.
d. Flexible plans can be modified to suit multiple clients with similar goals.
16. You are a social worker aiding a client who has been struggling to overcome an addiction. The client has found it difficult to take the first steps toward a recovery plan. How should you help the client begin an action plan?
a. By reflecting on the present and imagining a possible future.
b. By determining how long it usually takes to overcome an addiction.
c. By considering which parts of his ecosystem have been harmed by his addiction.
d. By assessing why his previous attempts at change have failed.
Essay questions (ANSWER ANY TWO)
1. What is the importance of the phrase: “begin where the client is,” in the field of social work? How does this philosophy of working with clients affect the relationship between social work and client?
2. Compare the differences and similarities between working with voluntary and involuntary clients. How does each type of client differ as they enter into a relationship with their social worker? What are strategies for working with each type of client?
3. Jokingly, your clients says, “The best thing that ever happened to me was growing up in a dysfunctional family. From a strengths perspective, analyze the potential truth of this statement.
4. You are working with a client who accused you of minimizing her issues because you tend to accentuate her strengths rather than her problems. How do you reassure the client and move in a positive direction with her? What would you say to the frustrated client?
5. Compare and contrast the concepts of “goals” and “objectives.” Consider each concept’s importance for planning, motivating, and achieving client’s goals.