Which charts or graphs from this chapter would you use to visually present performance data to FMC’s leaders?

1. Increasing the Focus on Patient Safety at First Medical Center case: What do
you think are FMC’s performance goals in this case? Which performance metrics (departmental and centralized) do you think are needed? Suggest performance targets for the HCO. Describe the kinds of data the HCO should collect to analyze performance. Which charts or graphs from this chapter would you use to visually present performance data to FMC’s leaders?
2. Managing the Patient Experience case: Identify and describe performance improvement terms, concepts, tools, and methods