Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
February 20, 2020 Comments Off on Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. Course Work Assignment help

Read the mini-case, Building Shared Services at RR Communications .

1.) Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.

2.) What governance mechanisms need to be put in place to ensure common customer data and a shared customer service center? What metrics might be useful?

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